We are so confident you will love Purium Health Products that we offer a 60 Day Money Back Guarantee! (Some restrictions apply.) *
If you are unhappy for any reason or have any questions, please contact Purium's Returns Department at (888) 747-6733, ext. 55 or email@example.com.Returns Procedures:
To return or exchange product for any reason, please follow the steps below:
- Obtain a return authorization number from Returns Department within 60 days of receipt of the package.
- Print the return authorization number clearly on the outside of the package. (If you are sending more than 1 box, please be sure to write the RA number clearly on each box.)
- In the event of a Company error, please alert Customer Service so we can assess the situation and handle it accordingly. Convention 2015 Refund Policy:
- 100% refund up to 60 days from Convention (On or before June 14, 2015)
- 50% refund up to 30 days from Convention (From June 15, 2015 - July 14, 2015)
- 0% refund within 30 days from Convention (No refunds beyond July 14, 2015)
Please send all unused product for return /refund to:
Purium Health Products
1392 Sarah Place Unit B
Ontario, CA 91761
You must return each item that you are wishing to get a refund for; Purium packs must be in their entirety unless pre-approved by Purium’s Returns Department for a partial return. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued. Returns must be received at our Long Beach office within 60 days of the date the original package was received by the customer. Returns received past the 60 day window will be rejected unless prior approval for store credit has been attained.
We recommend using a traceable shipping method when returning any Purium product. Purium Health Products is not responsible for lost or damaged items. If returning products by U.S. mail, please use registered, certified, or return receipt mail.
It takes approximately 2 – 3 weeks for returns to be processed. Please let us know whether you would like your refund returned to the credit card used on the original order or if you would like it to be used as a store credit. We cannot refund a credit card other than the one used on the original order. Please let us know up front whether the credit card used on the order is still valid. If your credit card is no longer valid, your refund will come to you in the form of a check from Purium Health Products. At the time that your credit card is refunded or a check is sent out, you will receive an email confirmation from the Returns Department.
PLEASE NOTE: All International shipments are subject to special fees by the government of the country the product is being shipped to and therefore once the package leaves our facility, International customers are solely responsible for the shipping charges and customs clearance, duties and taxes, and any other associated costs. Please consult your local customs authority for your local tax and duty rate on nutritional supplements. It is also the responsibility of the customer to know which ingredients/products are, or are not, allowed to be imported into the destination country. Purium is not responsible for having that information readily available. Please note that if a package is returned to Purium as a result of a dispute with customs, the customer in question will be liable for the outbound and return shipping.
*Purium Health Products reserves the right and has the responsibility to refuse any refund where there has been an abuse of our return policy. Purium Health Products reserves the right to charge a 20% re-stocking fee. All refunds are handled at the discretion of Purium Health Products' management. Please note that standard refunds will not include any shipping fees incurred by the customer. Commissions paid out on returned items will be deducted from future commissions for the recipient of said commissions. In the event of a Company error or the receipt of damaged goods, please call Customer Service for more information.
Continental USA, Hawaii, Alaska, US Territories
Flat Rate orders shipped via FedEx or USPS based on Purium’s discretion. Delivery timeframe is 1-7 business days from ship date. Expedited FedEx shipping may be selected: FedEx 2 Day and Standard Overnight (continental USA only). Flat Rate fees do not apply to expedited shipping.
USA PO Boxes and/or Military APO/FPO
Addresses must select USPS. Customers will be charged $9.95 at time of order, if the actual costs exceed $9.95 the difference will be charged to the customer’s card.
Orders ship FedEx Consolidated Ground. Purium pays all custom clearance and service fees. Orders are shipped Mondays, Wednesdays and Fridays. Average shipping time is 10–12 days; longer shipping times are experienced by those in remote areas of Canada. Canadian customers may choose expedited service via FedEx International Priority. Average shipping time is 2–4 days. Flat Rate fees do not apply to expedited shipping.
Purium cannot ship to PO Boxes outside of the USA. All International customers must use a physical shipping address. Flat Rate fees do not apply.
Purium reserves the right to charge the appropriate fee if it is not properly selected.
All orders ship during regular business hours. When choosing your shipping method please be advised of the following:
Flat Rate Continental U S. - ships Fedex Home Delivery. Orders placed before 6 pm will be shipped the next business day. Deliveries are made Tuesday thru Saturday. Delivery is within 3-7 business days after the ship date.
Flat Rate Hawaii & Alaska - ships primarily through USPS priority mail. FedEx 2nd Day may be used at shipper’s discretion. Orders placed before 6pm will be shipped the next business day. Delivery is within 3-5 business days after the ship date.
Flat Rate Canada - ships Fedex International Direct Distribution. Orders placed before 6pm will be shipped within second business day. Tracking will not show on FedEx website until after 5 days. Delivery is within 7-10 business days.
Air shipments must be placed by 10am for same day processing and are shipped via Fedex.
Next Day air delivers next business day after ship date by 3 pm Monday thru Friday
2nd Day air delivers in 2 business days after ship date Monday thru Friday
International Priority delivers within 2-5 days after ship date Monday thru Friday
Saturday Next Day Air shipments are only available to certain metropolitan areas by calling customer service by 10am. Please check with FedEx or customer service to confirm service availability.
**Changes to your order after processing may cause delays within the shipping process.**
All testimonials appearing on this website represent the individual views and positions of their authors and not necessarily the views and positions of Purium Health Products. Consumers should not construe any information herein as medical advice or as a substitute for discussions with a prescribing practitioner or other qualified medical professional. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). The recommended use of Purium Health Products is not intended to diagnose, treat, cure or prevent any disease or medical condition. Always consult with a professional medical practitioner before taking any dietary supplement, especially if pregnant, nursing, taking prescription medications or under a doctor’s medical care.
60 DAY GUARANTEE
If you are dissatisfied with any Purium Product for any reason you may return the unused portion for a full refund no questions asked.Learn How